Support

Where are my walks from before?

Wanderwalks 2.0 reads your past walks from Apple Health, where every walk you finished in the earlier app was saved. The first time you open 2.0 it asks for Health permission and brings them back onto your map. A walk whose route was kept on this phone gets its route back too; one without a route counts toward your totals but can't clear the map.

What happened to voice notes?

They're gone. Wanderwalks 2.0 is about the walking and the map, and voice notes from the earlier app were not carried over.

Why is part of my map still foggy?

The map clears only where a walk's route went: walks tracked with Wanderwalks, and walks and hikes in Apple Health that have a route. A workout saved without a route, or walking you did without tracking, stays under the fog until you walk it.

How does the Apple Watch app work?

Open Wanderwalks on your Watch to start, pause or end a walk and see your steps, distance, time and heart rate. Your iPhone records the walk, so keep it with you. Heart rate and your zones come from the Watch and are saved to Apple Health with the walk.

Where does the weather on a walk come from?

Apple Weather, for the area and the hour of the walk. A walk without a route, or older than the weather service's history, has none.

How do I get Pro back on a new iPhone?

Open Settings and tap Restore Purchases, signed in with the same Apple Account you subscribed with. Your walks come back through iCloud.

How do I cancel Pro?

In your iPhone's Settings, under your Apple Account, Subscriptions. Everything that was free stays free: your walks, your map and sharing.

Refunds

Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.